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Privacy Policy

Last updated: January 1, 2025

Lovett Inc. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with us through our website, service platform, phone, email, and text messaging systems.

By using our services or providing your contact information, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information You Provide

  • Name
  • Email Address
  • Phone number
  • Service address
  • Billing information
  • Service history and job-
  • related notes
  • Any information you provide when requesting service, estimates, scheduling, or communicating with us

Information Collected Automatically

  • IP address
  • Device and browser information
  • Website usage data
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Schedule, manage, and complete plumbing services
  • Communicate about appointments, technician arrival, job status, and follow-ups
  • Send estimates, invoices, and billing communications
  • Send maintenance reminders and service-related notifications
  • Send marketing emails and promotional offers when you opt in
  • Improve our services, operations, and customer experience
  • Comply with legal and regulatory requirements

Text Message Communications

By providing your mobile phone number, you consent to receive text messages from Lovett Inc. through ServiceTitan or related systems.

Text messages may include:

  • Appointment confirmations and reminders
  • Technician dispatch and arrival notifications
  • Job updates and follow-up messages
  • Service reminders
  • Promotional or marketing messages if you opt in

Message frequency varies based on service activity. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. Reply HELP for assistance.

Consent to receive text messages is not a condition of purchase.

Email Communications

By providing your email address, you consent to receive emails from Lovett Inc..

Emails may include:

  • Estimates, invoices, and service confirmations
  • Maintenance reminders
  • Customer service communications
  • Marketing and promotional content

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails. Transactional and service-related emails may continue as necessary.

Service Titan Platform USe

Lovett Inc. uses ServiceTitan to manage customer information, scheduling, communications, and billing. Information entered into ServiceTitan is used solely to provide services, communicate with customers, and operate our business.

ServiceTitan and its service providers may process data on our behalf in accordance with applicable privacy and security standards.

Data Sharing

We do not sell your personal information.

We may share your information:

  • With service providers who support our operations, including ServiceTitan
  • To comply with legal obligations or lawful requests
  • To protect our rights, safety, or property
  • In connection with a business transaction involving Lovett Inc.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. While we strive to protect your data, no system can guarantee absolute security.

Your Choice and Rights

You may request to:

  • Update or correct your contact information
  • Opt out of marketing communications
  • Request information about how your data is used

To make a request, please get in touch with us using the information below.

LOVETT Inc.

6920 NE 42nd Ave, Portland, OR 97218
Phone: 503.737.8423
Email: info@lovettservices.com

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of the updated policy.